Auto Diagnosis & Training Software

CarleySoftware Tech Support Page

Last Update: November 2020

Windows 10 Compatibility?

YES, CarleySoftware will run on any desktop PC or laptop with Windows 10.

All of our software is also backwards compatible with Windows 7, Vista, even XP.

Google Chromebook laptop or Android Device Compatibility?

No, Carleysoftware will NOT run on a Google Chromebook laptop because its Android operating system is different than Windows. The same goes for Android smart phones and tablets. However, if you download and install a Windows Emulator app that allows you to run Windows software on your device, then yes our software"might" work (we have yet to see a good Windows emulator for Android or Apple).

Apple/MAC Compatibility?

Sorry, my software will NOT run on an Apple or MAC computer, laptop or tablet because their operating system is different than Windows.

Have a Problem Downloading or Opening a Zip File?

If you have purchased a download version of one of our automotive programs, but can't download or open the zip file, your antivirus program is probably blocking it. Many antivirus programs will NOT allow you to download or open a zip file that contains an executable (EXE) program. This is suppossed to protect your computer against files that might contain a virus, spyware or other malware. This does NOT mean the file has been scanned and found to be suspicious. It only means the antivirus is set to block ALL zip files regardless of what they contain (good as well as bad files).

On some antivirus programs there may be a menu option that allows you to approve a downloaded zip file so that it can be opened. If this option is not offered on your antivirus software, the only way to get around the problem is to (1) temporarily disable or turn off your antivirus program, then (2) restart your computer (ignore all any warnings that may pop up when the computer restarts). Once the antivirus program has been disabled, you should have no problem downloading and opening your software zip file. Remember to turn your antivirus software back on after this has been done.

Older outdated versions of CarleySoftware Won't Run on Windows 7 or 10?

If you bought a CarleySoftware product prior to January 5, 2011, it will run on Windows XP and Vista, but it will NOT run on a Windows 7 or 10 system.

Microsoft changed a bunch of things with Windows 7 and 10 that made a lot of older software obsolete (ncluding our products). That means you have to upgrade your older CarleySoftware to the latest version that is Windows 7 and 10 compatible.

Updates are available for $10 for individual program downloads, or $15 for the Everything CD/USB.

TECH SUPPORT General Information:

Have a questions regarding software installation, usage or updates?
Email your question to:

Carleysoftware email address

Carley Software
PO Box 129
Westmont IL 60559

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