Auto Diagnosis & Training Software

CarleySoftware Tech Support Page

Last Update: August 24, 2023

Specific Issue Help:

Windows Defender or another Anti-Virus Program is blocking the SETUP file from downloading to your computer or preventing the software from being installed or run.

Windows Defender and other anti-virus programs (Norton, McAfee, etc.) will scan all programs or files you attempt to download or install on your computer to protect against possible viruses and malware. In doing so, these anti-virus programs will BLOCK ANY file it does not recognize as being an official Microsoft app or program even when a file does NOT contain anything harmful. This may include CarleySoftware setup and PDF files.

Windows Defender and other anti-virus programs will then ask you if the file is from a "trusted" source (which we are!).

So when the "Windows Protected Your PC" notice appears, choose MORE INFO.

Then choose "RUN ANYWAY".

If another notice appears asking you to allow this app to make changes, choose YES. (NOTE: Carleysoftware does NOT change anything on your computer. It only installs the programs we sent you.)

The SETUP program should now run and install the software on your computer.

You Can't download a CarleySoftware setup file from our Google cloud drive, or your computer will not read, run or install CarleySoftware from your CD or USB Flash Drive

This is basically the same problem as above. Windows Defender or another anti-virus program is blocking the download, installation or opening of our software. The fix is the same as above. You need to give Windows Defender or your other anti-virus software permission to download, install or run our software. Below we have specific work arounds for Mcafee and Norton.

McAfee Solution:

If you are using McAfee anti-virus, here is the procedure for allowing blocked files to be downloaded, run or installed:

Open your McAfee security software.

Click PC Security.

Click Real-Time Scanning .

Click Excluded Files .

Click Add file

Browse to, and select, the file that you want to exclude from Real-Time scanning.

Repeat the process as needed to exclude multiple files from being scanned.

If you need additional help Click Here to go to the McAfee website and click on SUPPORT.

Norton Solution:

In the Settings window, click Norton Anti-virus.

In the Antivirus settings window, click the Scans and Risks tab.

Under Exclusions / Low Risks, do one of the following:

In the Items to Exclude from Scans row, click Configure.

In the Items to Exclude from Auto-Protect, Script Control, SONAR and Download Intelligence Detection row, click Configure.

In the window that appears, click Add Folders or Add Files.

You can assign exclusions to local drives, folders, groups of files, single files, or network drives. However, Norton does not support exclusions for files on a network. If you add a network drive to the exclusion list, make sure that the drive is connected to your computer.

In the Add Item dialog box, click the browse icon.

In the dialog box that appears, select the item that you want to exclude from the scan.

When you add folders, you can specify whether to include or exclude subfolders.

Click OK. You're done!

For additional help, Click Here to go to Norton's help page.

An Alternative Workaround if an Anti-Virus program is preventing you from downloading or installing CarleySoftware:

Open your anti-virus program

Temporarily DISABLE the anti-virus program (ignore the warnings)

Restart your computer (you will now be without anti-virus protection temporarily)

Download or install the CarleySoftware from our website, CD or USB flash drive

Open your Anti-virus program again, and RE-ENABLE your anti-virus protection.

Run a scan if you feel the need to do so, but be sure to ALLOW any CarleySoftware programs that have been installed.


We sell a quality product that changes nothing on your computer, contains no malware or spyware, and is fully compatible with all Windows computers.

All programs are double-checked before they are uploaded or copied to a CD or USB flash drive, and rechecked before being sent to you.

We value our customers and make every attempt to assure your software works as it should.

If you have a question or problem contact us at the email address at the bottom of this page.

Windows Compatibility?

CarleySoftware will run on any desktop PC or laptop with Windows 10 or 11.

All of our software is also backwards compatible with Windows 7, Vista, or even XP.

Google Chromebook laptop or Android Device Compatibility?

No, Carleysoftware will NOT run on a Google Chromebook laptop because its Android operating system is different than Windows. The same goes for Android smart phones and tablets.

Apple/MAC/iphone Compatibility?

Sorry, my software will NOT run on an Apple or MAC computer, laptop, tablet or iphone because their operating systems are different than Windows.

However, third party "Windows emulator" software apps are available to download or buy that allow you to run Windows programs (including CarleySoftware) on a MAC computer. We have NOT tested any of these emulator programs, nor do we recommend any specific emulator programs.

Software appears too small on your large hi-res monitor

If the software menu and page screens appear TOO SMALL on your monitor, here is how you can make them LARGER and easier to read.

The authoring software I used to create my programs does not have an automatic or adjustable screen size feature, so you can't enlarge the size of the program menu or pages directly. When I first created these programs, most monitors were in the 14 or 15 inch size range with lower screen resolutions Today we have monitors from 14 inches up to 24 inches or even larger, so it is difficult to pick one size that fits all. So here are couple of ways to make the software appear larger on your monitor:

1. Change your screen resolution setting temporarily

You can make the program menu and page screens appear LARGER by changing (LOWERING) your monitor screen resolution temporarily.

With Windows 7, right click anywhere on your desktop screen, then choose the SCREEN RESOLUTION option to change the setting. The aspect ratio for your monitor or laptop may vary, but choosing 1280x768 might be a setting to try. You may have to try several different settings to get the right fit and appearance on your screen. When you are done using the software, you can change back to your previous high resolution setting.

With Windows 10 or 11, RIGHT click anywhere on your desktop screen, then choose DISPLAY SETTINGS, then DISPLAY RESOLUTION. Choose a lower resolution than what you have now (again, the 1280x768 or similar may work the best) to adjust the screen resolution for better readability. You may have to try several different resolution settings to find the one that looks best on your monitor with our software.

2. Change how your computer displays programs temporarily

In Windows 10 or 11, click on START, then click on the SETTINGS icon, then click on EASE OF ACCESS. Click on MAKE EVERYTHING BIGGER, then choose make everything 125% larger.

You have an older outdated version of CarleySoftware and it will not run on Windows 7, 10 or 11.

Ancient versions of CarleySoftware products prior to January 5, 2011 were designed to run on Windows XP and Vista (32-bit), but the older software will NOT run on a Windows 7, 10 or 11 systems (64-bit).

Microsoft changed a bunch of things with Windows 7 and 10 that made a lot of older software obsolete (including our products). That means you have to upgrade your older CarleySoftware to the latest version that is Windows 7, 10 and 11 (64-bit) compatible.

TECH SUPPORT General Information:

Have a questions regarding software installation, usage or updates?
Email your question to:

Carleysoftware email address

Carley Software
Clarendon Hills IL

Click Here to return to CarleySoftware home page