Auto Diagnosis & Training Software

CarleySoftware Tech Support Page

Last Update: February 2021


Your Purchased DOWNLOAD software and Win 10 Windows Defender is Blocking the SETUP file from running

Windows Defender will scan ANY download file and flag it if it is an "unknown" file (which includes all SETUP and EXE files).

When the "Windows Protected Your PC" notice appears, choose MORE INFO.

Then choose "RUN ANYWAY"

If another notice appears asking you to allow this app to make changes, choose YES.

The SETUP program should now run and install the software on your computer.


You Can't download a CarleySoftware program, or your computer won't read,
run or install CarleySoftware from your CD or USB Flash Drive

This problem can occur with certain anti-virus programs (McAfee & Norton). These anti-virus programs use a shotgun approach to block unknown executable (EXE) files to protect your computer against possible viruses and malware. Unfortunately, they often block, GOOD programs and apps as well as BAD ones.

Fortunately, these anti-virus programs have a procedure that allows you to "approve" new programs or apps you want to download, run or install.


McAfee Solution:

If you are using McAfee anti-virus, here is the procedure for allowing blocked files to be downloaded, run or installed:

Open your McAfee security software.

Click PC Security.

Click Real-Time Scanning .

Click Excluded Files .

Click Add file

Browse to, and select, the file that you want to exclude from Real-Time scanning.

Repeat the process as needed to exclude multiple files from being scanned.

If you need additional help Click Here to go to the McAfee tech support page.


Norton Solution:

In the Settings window, click Norton Anti-virus.

In the Antivirus settings window, click the Scans and Risks tab.

Under Exclusions / Low Risks, do one of the following:

In the Items to Exclude from Scans row, click Configure.

In the Items to Exclude from Auto-Protect, Script Control, SONAR and Download Intelligence Detection row, click Configure.

In the window that appears, click Add Folders or Add Files.

You can assign exclusions to local drives, folders, groups of files, single files, or network drives. However, Norton does not support exclusions for files on a network. If you add a network drive to the exclusion list, make sure that the drive is connected to your computer.

In the Add Item dialog box, click the browse icon.

In the dialog box that appears, select the item that you want to exclude from the scan.

When you add folders, you can specify whether to include or exclude subfolders.

Click OK. You're done!

For additional help, Click Here to go to Norton's help page.


An Alternative Workaround if an Anti-Virus program is preventing you from downloading or installing CarleySoftware:

Open your anti-virus program

Temporarily DISABLE the anti-virus program (ignore the warnings)

Restart your computer (you will now be without anti-virus protection temporarily)

Download or install the CarleySoftware from our website, CD or USB flash drive

Open your Anti-virus program again, and RE-ENABLE your anti-virus protection.

Run a scan if you feel the need to do so, but be sure to ALLOW any CarleySoftware programs that have been installed.


NOTE: WE HAVE NEVER HAD ANY VIRUS OR MALWARE ISSUES WITH OUR SOFTWARE!

We sell a quality product that changes nothing on your computer, contains no malware or spyware, and is fully compatible with all Windows computers.

All programs are double-checked before they are uploaded or copied to a CD or USB flash drive, and rechecked before being sent to you.

We value our customers and make every attempt to assure your software works as it should.

If you have a question or problem contact us at the email address at the bottom of this page.



Have a Problem Downloading or Opening a Zip File?

If you have purchased a download version of one of our automotive programs, but can't download or open the zip file, your anti-virus program is probably blocking it. Many anti-virus programs will NOT allow you to download or open a zip file that contains an executable (EXE) program. This is supposed to protect your computer against files that might contain a virus, spyware or other malware. This does NOT mean the file has been scanned and found to be suspicious. It only means the anti-virus is set to block ALL zip files regardless of what they contain (good as well as bad files).

Your anti-virus program should have a menu option that allows you to approve a downloaded zip file so that it can be opened. If this option is not offered on your antivirus software, the only way to get around the problem is to (1) temporarily disable or turn off your anti-virus program, then (2) restart your computer (ignore all any warnings that may pop up when the computer restarts). Once the anti-virus program has been disabled, you should have no problem downloading and opening your software zip file. Remember to turn your anti-virus software back on after this has been done.


Windows 10 Compatibility?

YES, CarleySoftware will run on any desktop PC or laptop with Windows 10.

All of our software is also backwards compatible with Windows 7, Vista, or even XP.



Google Chromebook laptop or Android Device Compatibility?

No, Carleysoftware will NOT run on a Google Chromebook laptop because its Android operating system is different than Windows. The same goes for Android smart phones and tablets.



Apple/MAC/iphone Compatibility?

Sorry, my software will NOT run on an Apple or MAC computer, laptop, tablet or iphone because their operating system is different than Windows. There may be some third party "Windows emulator" software you can buy that allows Windows programs to run on these devices, but to date we don't know of any to recommend for this purpose.



If the software menu and page screens appear TOO SMALL on your monitor, here is how you can make them LARGER

The authoring software I used to create my programs does not have an automatic or adjustable screen size feature, so you can't enlarge the size of the program menu or pages directly. When I first created these programs, most monitors were in the 14 or 15 inch size range. Today we have everything ranging from 14 inches up to 24 inches or even larger, so it is difficult to pick one size that fits all. So here is the work around:

You can make the program menu and page screens appear LARGER by changing (LOWERING) your monitor screen resolution temporarily.

With Windows 7, right click anywhere on your desktop screen, then choose the SCREEN RESOLUTION option to change the setting. The aspect ratio for your monitor or laptop may vary, but choosing 1280x768 might be a setting to try. You may have to try several different settings to get the right fit and appearance on your screen. When you are done using the software, you can change back to your previous high resolution setting.

With Windows 10, right click anywhere on your desktop screen, then choose DISPLAY SETTINGS, then DISPLAY RESOLUTION. Choose a lower value than what you have now (again, the 1280x768 or similar may work the best) to adjust the screen resolution for better readability.





Older outdated versions of CarleySoftware Won't Run on Windows 7 or 10?

If you bought a CarleySoftware product prior to January 5, 2011, it will run on Windows XP and Vista, but it will NOT run on a Windows 7 or 10 system.

Microsoft changed a bunch of things with Windows 7 and 10 that made a lot of older software obsolete (ncluding our products). That means you have to upgrade your older CarleySoftware to the latest version that is Windows 7 and 10 compatible.

Updates are available for $10 for individual program downloads, or $15 for the Everything CD/USB.



TECH SUPPORT General Information:

Have a questions regarding software installation, usage or updates?
Email your question to:

Carleysoftware email address


Carley Software
PO Box 129
Westmont IL 60559




Click Here to return to CarleySoftware home page