Carleysoftware.com -- Software & reference materials for today's automotive technician
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Larry Carley
Meet Larry Carley, Founder of CarleySoftware

Frequently Asked Questions about Carley Software


This page updated February 6, 2021

HAVE A QUESTION ABOUT OUR PRODUCTS?

Email questions to: Carleysoftware email address
(NOTE: the blue button above is not a "live" email button.
You must enter the address manually to send us email.


WHAT IS THE PURPOSE OF CARLEY SOFTWARE?

To provide basic training and system knowledge in a quick reference format. Each program covers a specific topic, and is designed to help you better understand the subject. Content typically includes basic operating theory and principles, and basic troubleshooting procedures that can be applied to MOST vehicles regardless of year, make or model.

All of the content in my quick reference guides is 100% original content written by yours truly. I've been an automotive technical writer and editor for over 30 years, and this is my life's work. If you want to know more about me, my qualifications or background, Click Here.


HOW IS THE INFORMATION PRESENTED?

My software programs are quick reference guides that provide self-help, basic training and basic diagnostic and repair information. The main program menu in each program provides topic buttons that take you to each section within the program. Within each section are articles and illustrations on the topic covered.

NOTE: The material in my programs is written to cover as broad a range of vehicle applications as possible. In some programs, repair information is provided for specific vehicle applications. But in most cases, repair procedures are "generic" and apply to almost any vehicle

CarleySoftware programs do NOT contain vehicle specific service manual procedures or specifications. If you need vehicle specific service information, I would recommend an online service information provider such as AlldataDIY. Mitchell One Auto Repair Information, or the OEM Vehicle Service Information websites. All of these charge a fee to subscribe to their services.

My goal is to provide BASIC diagnostic and repair information that will help you UNDERSTAND the various vehicle systems on your vehicle so you can troubleshoot and fix many common car problems,

People who buy my products are typically automotive do-it-yourselfers, student technicians, and automotive technicians who want to broaden and upgrade their skills. Professional technicians can also use my materials as study aids for ASE certification tests.


ARE THE QUICK REFERENCE GUIDES AND ARTICLES AVAILABLE IN PRINT (BOOKS)?

No. Books are very expensive to print, expensive to mail and are obsolete the day they are printed. Software is inexpensive to produce, cheap to mail or free to download, and can be easily updated as needed. Most of the content pages within CarleySoftware programs have a PRINT button that allows you to print out a page if you want to make a hard copy of the material.

The EVERYTHING collection also contains a large section of REFERENCE FILES in PDF format that can be printed out individually.


IS CARLEY SOFTWARE AVAILABLE IN RETAIL STORES, ON AMAZON or EBAY?

No. You can only buy it here at www.CarleySoftware.com.


Please report software piracy to our email address at the bottom of this page and/or to NoPiracy.org. Thank you.


WHO USES CARLEY SOFTWARE?

* Do-It-Yourselfers to understand, diagnose and repair their own cars and trucks.
* Automotive Instructors and trainers for classroom training and reference.
* Automotive Students to supplement classroom textbooks.
* Automotive Technicians for reference and self-training, to upgrade their skills and to study for ASE certification tests.


WHAT ABOUT UPDATES?

All of my products are an ongoing work in progress and are updated with new content from time to time as the need arises. Any significant software updates will be noted on the individual product pages with a date and description of what has been added. If there is no update notice, you can assume the product is current. I do not post update notices for relatively minor changes or additions unless the change is important.

Anyone who purchases any of my software products always receives the latest version. If you bought a program several years ago and want the most current version, just send me $10 via Paypal (to CarleySoftware@yahoo.com) and I will send you the latest update as a download.

WHAT KIND OF COMPUTER AND OPERATING SYSTEM ARE REQUIRED?

Carley Software will run on any Windows PC with Windows XP, Vista, Windows 7 or 10.

If you are purchasing a software product on a CD, you will need a CD-ROM or DVD drive on your laptop. Many newer laptops no longer have an optical drive. If you are purchasing software on a USB flash drive, you will need a 2.0 or 3.0 USB port on your computer or laptop.

Sorry, but my software will NOT run on Apple computers, ipads, iphones or Android phones or tablets. Windows Only and English Only.


IS OUR SOFTWARE AVAILABLE ON CDS, USB FLASH DRIVES OR AS DOWNLOADS?

Currently, all individual programs are available as downloads only.

The Everything software collection is available as a download, on a CD or a USB flash drive.

For international customers, purchases are downloads only. No CDs or USB flash drives sent by mail (too may problems, too expensive)

NOTE: Programs ordered as downloads are emailed to you as ZIP file attachments. If you have gmail or a corporate email service that blocks attachments, I will send you a download link. Please make sure the email address you have on file with Paypal is current and accurate otherwise you will not receive your download.


FOR ADDITIONAL DOWNLOAD HELP, CLICK HERE

FOR INSTALLATION HELP OR TECH SUPPORT, CLICK HERE

NOTE: Windows and other anti-virus programs can sometimes create download or installation problems depending on how your anti-virus protection is set up on your computer. For more information on dealing with anti-virus issues, click here .


The software menu screen appears TOO SMALL my screen. How do I make it LARGER?

The authoring software I used to create my programs does not have an automatic or adjustable size feature, so you can't enlarge the size of the program screen directly. When I first created these programs, most monitors were in the 14 or 15 inch size range. Today we have everything ranging from 14 inches up to 24 inches or even larger, so it is difficult to pick one size that fits all. So here is the work around:

You can make the program menu screen appear LARGER by changing (LOWERING) your monitor screen resolution temporarily.

With Windows 7, right click anywhere on your desktop screen, then choose the SCREEN RESOLUTION option to change the setting. The aspect ratio for your monitor or laptop may vary, but choosing 1280x768 might be a setting to try. You may have to try several different settings to get the right fit and appearance on your screen. When you are done using the software, you can change back to your previous high resolution setting.

With Windows 10, right click anywhere on your desktop screen, then choose DISPLAY SETTINGS, then DISPLAY RESOLUTION. Choose a lower value than what you have now (again, the 1280x768 or similar may work the best) to adjust the screen resolution for better readability.


WHAT IS OUR SOFTWARE RETURN POLICY?

Very simple: NO RETURNS OR REFUNDS ON SOFTWARE.



WHAT IS THE WARRANTY ON CARLEYSOFTWARE?

If a CD or USB flash drive is defective or is damaged in the mail, we will replace it FREE for up to 30 days from the date of purchase.

If you scratch, break or otherwise damage a CD after 30 days from the date of purchase, r you accidentally erase or lose your USB flash drive, send me $10 and I will send you a replacement CD or USB flash drive.

If you bought a download product and your hard drive crashed or you accidentally deleted the software, just send me an email and I will send you a replacement download..


HOW DO YOU ORDER CARLEYSOFTWARE PROGRAMS?

I only accept payment via Paypal. You do not have to have a Paypal account to use a credit card, They will process your payment the same as any other online purchase.

To make a purchase, go to the product page and click on the BUY NOW button. Follow the prompts to either use a credit card or your Paypal account to make the purchase.

NOTE: If you are buying the EVERYTHING software collection, make sure you click the proper button to order a download, CD or USB flash drive.


HOW SOON WILL YOU GET YOUR SOFTWARE?

Online orders are processed MANUALLY when I receive notice from Paypal that a payment has been made. That means I have to be at my computer to send you your order. It is not automatic. I can usually send you your program within a couple of hours (sometimes 10 minutes or less if I'm online), and almost always the same day.

NOTE: YOUR ORDER MAY BE DELAYED IF you place your order on a holiday, over a weekend, late at night, or when I am out of the office. Your order will be shipped the next business day, or as soon as I return to the office. I will always try to acknowledge and mail your order ASAP.

Mail order purchases of CDs or USB flash drives are sent to you by FIRST CLASS PRIORITY mail with tracking via the United States Postal Service. Please allow 4 to 5 business days for normal domestic mail delivery. Sometimes it may take longer for circumstances that are beyond our control (weather delays, holiday rush, etc.)


COPYRIGHT RULES FOR CARLEYSOFTWARE?

You may install our software on your own personal computer(s) for your own use. You may NOT share it with others, or make any of the content available on the internet or file share with others. Please respect all U.S. copyright laws don't rip off my stuff!

Articles and program text can be printed out for classroom use, your own personal use or for in-house employee training, but NOT for publication, resale or distribution over the internet or by any other printed or electronic means.


MORE QUESTIONS?

Email questions to: Carleysoftware email address
(NOTE: the blue button above is not a "live" email button.
You must enter the address manually to send us email. This is done to minimize SPAM.


CarleySoftware
PO Box 129
Westmont IL 60559


Phone: 630-290-0239

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