Auto Diagnosis & Training Software

Carley Software Download Help

Info About Purchasing & Receiving Download Software:


When you purchase a download program on this website, it will be emailed to you as a ZIP FILE ATTACHMENT if your email allows such attachments.



NOTE: gmail and many corporate, educational and government email servers block zip file attachments. So if your email server does not allow you to receive attachments, you will be sent a DOWNLOAD LINK. You can then click on the link to download the file to your computer.

Download files will be placed in your Download folder (unless you have designated a different location).

After the file has downloaded, go to your download folder and Double-Click the zip file to open it.

Then click on the program file to start the program.

You can leave the program file in your download folder or move it to another folder of your choice. It won't affect anything.

Downloading the EVERYTHING Software Collection

If you are downloading the EVERYTHING software collection, the CarleySoftware_SETUP.exe file will install the software in a Program Files folder called "CarleySoftware. It will also create a desktop icon and a link on the start menu. The download file is approximately 82 MB.

Download Issues:

Windows Defender and otherAnti-Virus programs may prevent you from downloading or opening your program file. If this is a problem, go to our TECH SUPPORT page for assistance on how to resolve this issue.

When Will You Receive Your Order?

All orders are processed MANUALLY after I receive notice from Paypal that your payment has been received and approved. There may be some time delay between the time you place your order and the time you receive it. You will usually receive your download the same day, and often within an hour or less after you have placed your order. But there may be a delay if your order is placed after normal business hours, at night, on a weekend or holiday, or I am out of the office.

IMPORTANT NOTE: Download links remain active for 3 days only. If you do not download your purchase within that time, the link will expire. Email me and I will reactivate your download link.



IF YOU DO NOT RECEIVE YOUR SOFTWARE:



If more than 24 hours have passed since you placed a download order and you have NOT received an email from us, don't get upset. Check your SPAM folder to see if our email was misrouted. Also, it's possible your Paypal email address may be incorrect or out-of-date if you have changed email accounts recently. Just send me an email and let me know you have not received your order.

Email me at this address:
Carleysoftware email address



MAIL ORDERS




If you ordered software on a CD or USB flash drive (the Everything Software collection, for example), it will be sent to you via Priority Mail with tracking. Normal mail delivery times are typically 3 to 5 business days, but holidays and weather events can often delay deliveries. Tracking will be posted on Paypal when your order is shipped, and Paypal should send you a notice that your order has shipped. Mail orders are for U.S. only. I do NOT ship overseas.

If a CD or USB flash drive is damaged in the mail or is defective, I will replace it free of charge for up to 30 days after the date of purchase.

If you lose or damage your CD or flash drive after 30 days, you can get a replacement at any time for $10. Replacement CDs or flash drives will include the latest version of the software if any updates have been made since your date of purchase.

SORRY, NO REFUNDS on software.


TECH SUPPORT



For information about how to install software on your PC Click Here for Tech Support


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