Carley Software Download Help
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Info About Purchasing & Receiving Download Software:
When you purchase a download program on this website, it will be emailed to you as a ZIP FILE ATTACHMENT if your email allows file attachments, or if you have a gmail account or other email account that blocks file attachments, it will be sent to you as a DOWNLOAD LINK.
NOTE: Download links remain active for 3 days only. If you do not download your purchase within that time, the link will expire. Email me and I will reactivate your download link.
All orders are processed MANUALLY after I receive notice that your Paypal payment has been received. There may be some time delay between the time you place your order and the time you receive it. You will usually receive your download the same day, and often within an hour or less after you have placed your order. But there may be a delay if your order is placed after hours, at night, on a weekend or holiday, or I am out of the office.
When you download an attachment or a link, the file is usually placed in your DOWNLOAD folder (or your DESKTOP folder depending on how you set up your computer.
After download your software, go to your DOWNLOAD folder and double-click the zip file to open it.
Then click on the name of the program to start the program.
You can leave the program in your DOWNLOAD foler, or you can drag and drop (or highlight, copy and paste) the program to any other folder you choose on your computer.
My advice is to NOT leave it in your download folder where it might be accidentally deleted. I would also recommend making a backup copy on a CD-R, USB flashdrive or external hard drive so if your original program is accidentally deleted or lost, you will still have a backup copy.
IF YOU DO NOT RECEIVE YOUR SOFTWARE:
If more than 24 hours have passed since you placed your order and you have NOT received your program
(and you have not received an email from us acknowledging your order or telling you your order will be delayed because I am out of the office,
don't get upset. Just email me and we will resolve the problem.
Email me at this address:
If you DO NOT receive your software, it usually means one of several things:
* The email address you provided is incorrect.
* If you have Gmail, a corporate email account, school or military email account, it will block attachments. It should NOT block links.
* Your email box is FULL. If your mailbox is full of old emails and SPAM, there may not be enough room to receive your download or link. You will have to delete your old mail and spam to free up space.
* Your email settings are set to BLOCK all incoming emails from people you don't know to stop SPAM (You will have to add me to your APPROVED list to receive your program).
* The download or download link I sent you was misrouted into your SPAM folder (check your SPAM folder to see if is there).
If you ordered software on a CD or USB flashdrive (Everything Software collection, for example), it will be to you via mailed FIRST CLASS, usually the same day or next business day the order is received. Please allow 3 to 5 business days for normal domestic mail delivery in the U.S. International mail service is NOT available.
If a CD or USB flashdrive is damaged in the mail, I will replace it free of charge for up to 30 days after the date of purchase.
If you lose or damage your CD or flashdrive after 30 days, you can get a replacement at any time for $15. Replacement CDs or flashdrives will include the latest version of the software if any updates have been made since your date of purchase.
SORRY, NO REFUNDS on software.
For information about how to install software on your PC
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