If you have purchased a download version of one of our programs, but can't open the zip file after you have downloaded it to your computer, the problem is likely you antivirus program. Many antivirus programs will not allow downloaded zip files to be opened to protect your computer against files that might contain a virus, spyware or other malware. This does NOT mean the file has been scanned and found to be suspicious. It only means the antivirus is set to block ALL zip files regardless of what they contain (which is rather dumb, if you ask me!).
On some antivirus programs there may be a menu option that allows you to approve a downloaded zip file so that it can be opened. If this option is not offered on your antivirus software, the only way to get around the problem is to temporarily disable or turn off your antivirus program and restart your computer (ignore all any warnings that may pop up when the computer restarts). Once the antivirus program has been disabled, you should have no problem opening the downloaded zip file. Just click on the zip file and Windows XP, Vista or Windows 7 should open it. You can turn your antivirus software back on after this has been done.
False Trojan, Spyware, Virus or Malware Warnings
NOTICE OF CARLEYSOFTWARE UPDATES 
Some Windows XP and Vista users have reported problems of not being able to download EXE programs from the internet, not being able to install EXE programs to their hard drives from a CD or a download file, or in some cases, not being able to run EXE programs directly from the CD. This applies to programs from many non-Microsoft vendors, not just CarleySoftware.
CD WON'T RUN OR SOFTWARE INSTALLATION PROBLEMS?How to Get Vista to Run an EXE file (open and run a program file)
1. Right click on the program file name.
2. Click on PROPERTIES.
3. Click on UNBLOCK button (this will turn the button gray and disable the blocking feature on the program).
4. Click on APPLY.
5. Cross your fingers, and hope this works.
Here's another technique that may solve the problem:
1. Select "Windows Defender" from the Start Menu:All Programs.
2. Click Tools
3. Click Software Explorer
4. Select the program you want to run and click the "Enable" button.
Try Running The Program in Windows XP Compatibility Mode:
When you select the compatibility mode option, Windows Vista emulates the selected operating system when you run that particular program. To run the program in compatibility mode, follow these steps:
1. Click Start Start button , and then type the name of the program in the Start Search box.
2. In the Programs list, right-click the program name, and then click Properties.
3. On the Compatibility tab, click to select the Run this program in compatibility mode for check box.
4. In the list, select an operating system, and then click OK.
If the program still does not work correctly, go to the next method.
Method 2: Run the program as an administrator
To run the program as an administrator, follow these steps:
1. Click Start Start button , and then type the name of the program in the Start Search box.
2. In the Programs list, right-click the program that you are troubleshooting, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
If the program now runs correctly, the program requires administrative permissions to function. For more information about how to force a program to automatically run with administrative permissions, see the "Step 2: Run the program as an administrator" section of the following Microsoft Knowledge Base article: 931362
The Ultimate Solution: Turn Windows Defender OFF !!!!
1. Open Windows Defender
2. Select tools.
3. Select Options.
4. Scroll to bottom of list
5. Under Administrator Options, UNCHECK the Use Windows Defender box.
6. Click SAVE
7. When the UAC prompt appears, click continue.
8. When the window appears notifying you that Defender has been turned off, close the window.
If you need additional help getting Vista to accept and run program files, here are some links to the Microsoft knowledge base:
http://support.microsoft.com/kb/927386 (See Method #1 and Method #2)
NOTE: Most Carley software programs are designed to run directly from the CD with no installation required. If you wish, you may copy the programs from the CD to your PC hard drive using the following procedure:
Click on START in the Windows Taskbar, then click on RUN, then type D:\SETUP. The setup program on the CD will now install the software on your PC hard drive.
Restrictions: You may copy the software to your own PCs (any number within reason)
But please DO NOT share software with friends or allow friends to copy software.
TECH SUPPORT General Information:
Have a questions regarding software installation, usage or updates?
Email your question to:
Carley Software
PO Box 129
Westmont IL 60559