Tech Support Page
Last Update: April 24, 2013
Windows 8 Compatability?
Carleysoftware is compatible with Windows 8 but only on the desktop or laptop version of Windows 8. The tablet version of Windows 8RT is different and is NOT compatible with our current software. Microsoft may change this in future updates of windows 8 for tablets.
If you install the Everything CD on a Windows 8 laptop or desktop PC and have problems with some of the programs not opening when you click on the main menu buttons, see the fix below for Windows 7 64-bit compatibility issues.
How to Run CarleySoftware and other Windows Applications on a MAC Laptop or PC
We do not currently have MAC versions of our software available, but it is possible to run our software or any Windows application on a MAC by installing a third party software utility.
Windows applications (.EXE files) can be run on a MAC by using software that creates a virtual Windows machine on your MAC. This can be done with software from Parallels.com or VMware.com.
Another utility that allows you to run Windows software on a MAC is Crossover12.
MAC OS X 10.5 Leopard and later come with a utility called "Boot Camp Assistant." You will find it in the Utilities folder. This utility allows you to create a small Windows partition on your hard drive. You can then copy any Windows EXE application file to the Windows partition, and reboot in Windows mode to run the Windows program.
For more info on this subject see this article on PCAdvisor:
http://www.pcadvisor.co.uk/how-to/software/3376910/how-open-exe-files-on-mac-os-x/#ixzz2RQ5R16L0
Have a Problem Opening a Downloaded Zip File?
If you have purchased a download version of one of our automotive programs, but
can't open the zip file after you have downloaded it to your computer, your antivirus program is probably blocking it. Many antivirus programs will NOT allow downloaded zip files to be opened to protect your computer against files that might contain a virus, spyware or other malware. This does NOT mean the file has been scanned and found to be suspicious. It only means the antivirus is set to block ALL zip files regardless of what they contain (which is rather dumb, if you ask me!).
On some antivirus programs there may be a menu option that allows you to approve a downloaded zip file so that it can be opened. If this option is not offered on your antivirus software, the only way to get around the problem is to temporarily disable or turn off your antivirus program and restart your computer (ignore all any warnings that may pop up when the computer restarts). Once the antivirus program has been disabled, you should have no problem opening the downloaded zip file. Just click on the zip file and Windows XP, Vista or Windows 7 should open it. You can turn your antivirus software back on after this has been done.
WINDOWS 7 ISSUES
Q. I get the following error message when I try to install your CD on my Win7 Home Premium 64-bit computer. "The version of this file is not compatible with the version of windows that you are running. Check your computer system information to see whether you need x86 (32-bit) or x64 (64-bit) version of the programs, and then contact the software publisher." What can I do?
A.If you bought your software from us after January 5, 2011, you should have NO PROBLEMS with Windows 64-bit (see next notice below). However, if you are trying to run an OLDER version of any of our programs on a Windows 64-bit computer, the software WILL NOT RUN. You need to update your CarleySoftware program. Updates are $10 for individual programs, or $15 for the Everything CD.
Q.I used the setup program to install the Everything CD on my Windows 7 64-bit laptop or desktop. When I open the main menu, only some of the programs open when I click on the buttons but some will not. How do I fix it?
A. You need to set your computer so it will run the Everything menu in Windows XP (service Pack 3) compatibility mode. Here are the steps:
Open the Everything Main Menu
Press CTRL-ALT-DEL simultaneously on your computer keyboard
Start the Task Manager
Look under PROCESSES
RIGHT click master.exe
Choose Properties
Choose the Compatibility tab
Check the box for "Run this program in compatibility mode for...
Choose Windows XP (service Pack 3)
Click OK
Close the Task Manager
Close the Everything menu
The next time you open the Everything menu, all of the program buttons should work fine.
However, you will see a warning menu asking for your permission to allow the program to make changes to your computer.
The only change that is being made is to run the program
in Windows XP (service Pack 3) compatibility mode.
Thank you Bill Gates and Microsoft for creating such compatibility issues with their never ending Windows "upgrades."
NOTICE OF CARLEYSOFTWARE UPDATES
NOTE: As of January 5, 2011, Windows 7 64-bit compatibility issues for
most CarleySoftware products have been eliminated be redoing the software with a new Windows 7 friendly compiler from NeoSoftware (NeoBook 5).
This has eliminated any Windows 7 issues for the time being (until
Microsoft screws us over again with their next version of Windows.
Programs that have been updated for Windows 7 32-bit and 64-bit include:
Scantool Companion (updated 1/5/11)
Sensor Guide (updated 1/5/11)
OBD2 Guide (updated 1/5/11)
Emissions Guide (updated 1/5/11)
Trouble Code Finder (updated 1/5/11)
Alignment Guide (updated 1/5/11)
ABS Guide (updated 1/5/11)
Brake Guide (updated 1/5/11)
R134a Retrofit Guide (updated 7/9/11)
All of the above will run on ANY version of Windows from 95 through Windows 7 64-bit (Win 95, 98, 2000, ME, NT, XP, Vista, Windows 7 32-bit and 64-bit).
TECH SUPPORT General Information:
Have a questions regarding software installation, usage or updates?
Email your question to:
Carley Software
PO Box 129
Westmont IL 60559