Auto Diagnosis & Training Software

CarleySoftware Tech Support Page

Last Update: October 25, 2016


Windows 10 Compatibility?

YES, CarleySoftware will run on any desktop or laptop with Windows 10.



Windows 8 Compatibility?

Carleysoftware is compatible with Windows 8 but only on the desktop or laptop version of Windows 8. The tablet version of Windows 8RT is different and is NOT compatible with our current software. Microsoft may change this in future updates of windows 8 for tablets.

If you install the Everything CD on a Windows 8 laptop or desktop PC and have problems with some of the programs not opening when you click on the main menu buttons, see the fix below for Windows 7 64-bit compatibility issues.



Google Chromebook laptop or Android Device Compatibility?

No, Carleysoftware will NOT run on a Google Chromebook laptop because its Android operating system is different than Windows. However, an app called Crossover for Android (available soon) from CodeWeavers allows Windows software (including CarleySoftware) to run on Google Chromebook laptops and other Android devices (tablets and smart phones).



Apple/MAC Compatibility?

Sorry, my software won't work on an Apple or MAC computer, laptop or tablet because their operating system is different than Windows. However, there are 3rd party "windows emulator" apps available that can allow Windows software (including CarleySoftware) to run on an Apple or MAC.

Windows emulator apps for Apple/MAC are available from Parallels.com or VMware.com.

Another utility that allows you to run Windows software on a MAC is Crossover12.

MAC OS X 10.5 Leopard and later come with a utility called "Boot Camp Assistant." You will find it in the Utilities folder. This utility allows you to create a small Windows partition on your hard drive. You can then copy any Windows EXE application file to the Windows partition, and reboot in Windows mode to run the Windows program.

For more info on this subject see this article on PCAdvisor:
http://www.pcadvisor.co.uk/how-to/software/3376910/how-open-exe-files-on-mac-os-x/#ixzz2RQ5R16L0



Have a Problem Opening a Downloaded Zip File?

If you have purchased a download version of one of our automotive programs, but can't open the zip file after you have downloaded it to your computer, your antivirus program is probably blocking it. Many antivirus programs will NOT allow downloaded zip files to be opened to protect your computer against files that might contain a virus, spyware or other malware. This does NOT mean the file has been scanned and found to be suspicious. It only means the antivirus is set to block ALL zip files regardless of what they contain (which is rather dumb, if you ask me!).

On some antivirus programs there may be a menu option that allows you to approve a downloaded zip file so that it can be opened. If this option is not offered on your antivirus software, the only way to get around the problem is to temporarily disable or turn off your antivirus program and restart your computer (ignore all any warnings that may pop up when the computer restarts). Once the antivirus program has been disabled, you should have no problem opening the downloaded zip file. Just click on the zip file and Windows XP, Vista or Windows 7 should open it. You can turn your antivirus software back on after this has been done.




WINDOWS 7 ISSUES

Q. I get the following error message when I try to install your CD on my Win7 Home Premium 64-bit computer. "The version of this file is not compatible with the version of windows that you are running. Check your computer system information to see whether you need x86 (32-bit) or x64 (64-bit) version of the programs, and then contact the software publisher." What can I do?

A.If you bought your software from us after January 5, 2011, you should have NO PROBLEMS with Windows 64-bit (see next notice below). However, if you are trying to run an OLDER version of any of our programs on a Windows 64-bit computer, the software WILL NOT RUN. You need to update your CarleySoftware program. Updates are $10 for individual programs, or $15 for the Everything CD.

Q.I used the setup program to install the Everything CD on my Windows 7 64-bit laptop or desktop. When I open the main menu, only some of the programs open when I click on the buttons but some will not. How do I fix it?

A. You need to set your computer so it will run the Everything menu in Windows XP (service Pack 3) compatibility mode. Here are the steps:

Open the Everything Main Menu
Press CTRL-ALT-DEL simultaneously on your computer keyboard
Start the Task Manager
Look under PROCESSES
RIGHT click master.exe
Choose Properties
Choose the Compatibility tab
Check the box for "Run this program in compatibility mode for...
Choose Windows XP (service Pack 3)
Click OK
Close the Task Manager
Close the Everything menu
The next time you open the Everything menu, all of the program buttons should work fine.
However, you will see a warning menu asking for your permission to allow the program to make changes to your computer.
The only change that is being made is to run the program in Windows XP (service Pack 3) compatibility mode.
Thank you Bill Gates and Microsoft for creating such compatibility issues with their never ending Windows "upgrades."

The Setup installation program on the CD won't install the software to your computer

The setup program that comes on CarleySoftware CDs is programmed to install the files to hard drive "C", which is the default letter designation for the hard drive on almost all Windows computers.

If your hard drive has a different letter designation (something other than drive "C" such as "E", or "F" or whatever), you can try the following to copy the program files to your hard drive:

1. Temporarily rename your hard drive from the current letter (E, F, or whatever) back to "C", then run the setup program on the CD to copy the files. After the files have been copied, rename your hard drive back to what ever it was called before.

However, the CarleySoftware desktop icon shortcut that is created during the installation will be set to look for the CarleySoftware main menu in hard drive C - so you have to change the properties to the renamed hard drive. To do this, right click on the desktop icon, click on properties, change the letter in the target designation.

I would NOT recommend changing the hard drive from what ever letter it is currently assigned to "C " permanently because that could mess up other programs and shortcuts that are already on your computer that use the other hard drive letter as a reference designation.

2. Here's the best option - open Windows Explorer, click on My Computer, click on your CD/DVD drive, highlight all of the files on the CD, click on EDIT/COPY, then go to your hard drive (what ever letter it is), create a NEW FOLDER called CarleySoftware, then PASTE all of the files from the CD to that folder.

You will then have to manually create a desktop link to the master.exe program in that folder which is the main program menu.

To create a desktop shortcut, right click anywhere on your main windows desktop screen, the create a new shortcut, then when the browse menu appears, click on browse, then my computer, then carleysoftware, then master.exe, then OK to create the desktop icon and shortcut.



NOTICE OF CARLEYSOFTWARE UPDATES

NOTE: As of January 5, 2011, Windows 7 64-bit compatibility issues for most CarleySoftware products have been eliminated be redoing the software with a new Windows 7 friendly compiler from NeoSoftware (NeoBook 5). This has eliminated any Windows 7 issues for the time being (until Microsoft screws us over again with their next version of Windows.

Programs that have been updated for Windows 7 32-bit and 64-bit include:
Scantool Companion (updated 1/5/11)
Sensor Guide (updated 1/5/11)
OBD2 Guide (updated 1/5/11)
Emissions Guide (updated 1/5/11)
Trouble Code Finder (updated 1/5/11)
Alignment Guide (updated 1/5/11)
ABS Guide (updated 1/5/11)
Brake Guide (updated 1/5/11)
R134a Retrofit Guide (updated 7/9/11)

All of the above will run on ANY version of Windows from 95 through Windows 7 64-bit (Win 95, 98, 2000, ME, NT, XP, Vista, Windows 7 32-bit and 64-bit).


TECH SUPPORT General Information:

Have a questions regarding software installation, usage or updates?
Email your question to:

Carleysoftware email address


Carley Software
PO Box 129
Westmont IL 60559

Phone: 630-920-0239 M-F 9am to 5pm CST

NOTE: The phone number is for software questions only.
Please Do NOT call this number for help with a car repair problem.
Also, we do NOT process credit card orders over the phone - we can only process credit card orders online via Paypal.



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