Meet Larry Carley
Frequently Asked Questions about CarleySoftware.com
Updated: October 23, 2008
WHAT IS THE PURPOSE OF OUR SOFTWARE?
To provide basic training and system knowledge in a quick reference format. Each program covers a specific topic,
and is designed to help you better understand the subject. Content typically includes
basic operating theory and principles, and basic troubleshooting procedures that can be applied to MOST vehicles regardless of year, make or model.
HOW IS THE INFORMATION PRESENTED?
Our CDs are not training videos or eLearning courses. They are quick reference guides that provide a lot of information in one place. The main program menu provides topic buttons that take you to each section within the
program. Within each section is one or more articles about the topic plus pop-up illustrations.
NOTE: The material in our programs is written to cover as broad a range of vehicle applications as possible. In some programs, repair information is provided for specific vehicle applications. But in most cases, repair procedures are "generic" and apply to almost any vehicle.
NOTE: If you are looking for vehicle-specific repair information, wiring diagrams, etc.,
to fix your car, your best source is a factory service manual (available from new car
dealers or www.helminc.com), or to subscribe to a service such as
ALLDATAdiy.
Our goal is to provide basic information that will help you UNDERSTAND the various vehicle systems so you can diagnose and repair common car problems.
ARE OUR QUICK REFERENCE GUIDES AND ARTICLES AVAILABLE IN PRINT (BOOKS)?
No. But most pages within each program have a PRINT button that allow you to print out the text (also the illustrations in most programs).
IS OUR SOFTWARE AVAILABLE IN STORES?
No. CarleySoftware.com is the only place where you can purchase my software products.
WHO USES CARLEYSOFTWARE?
* Do-It-Yourselfers to understand, diagnose and repair their own cars and trucks.
* Automotive Instructors and trainers for classroom training and reference.
* Automotive Students to supplement classroom textbooks.
* Automotive Technicians for reference and self-training, to upgrade their skills and to study for ASE certification tests.
WHAT ABOUT UPDATES?
All of our products are an ongoing work in progress and are updated with new content from time to time.
NEW POLICY (10/23/08): Anyone who purchases one of my software products can receive the latest updated version by sending me their old CD and a check or money order for $10 ($15 for Everything CD users). If you purchased a program as a download, email me a copy of your PAYPAL payment receipt page and $10 via PayPal for the latest download version.
WHAT KIND OF COMPUTER AND OPERATING SYSTEM ARE REQUIRED?
CarleySoftware will run on any Windows PC with any version of Windows (95, 98, ME, 2000, XP or Vista). If you are purchasing a software product on a CD, you will need a CD-ROM or DVD drive that can read CD-R (writable) disks (4x speed or higher).
IS OUR SOFTWARE AVAILABLE ON CDS OR AS DOWNLOADS?
All products are available on CDs, and most can also be purchased as downloads (the file is emailed to you as a zip file attachment). The only products NOT available as downloads are the Everything CD and 4-in-1 Diagnostic CD (files are too large to email).
NOTE: Programs ordered as downloads are emailed to you as ZIP file attachments. To open a zip file, you need Windows XP, Vista, WINZIP or a similar utility
program. If you don't know how to download and open ZIP files, order the CD version instead.
ALSO NOTE: Some email servers (such as gmail) block incoming emails that contain zip files or program files to protect you against spam and viruses. This may require sending you the program at a different email address.
ALSO NOTE: If your mailbox is full, or you have a free email account that will not accept attachments larger than 1 MB in size, you will not be able to receive your product as a download.
FOR ADDITIONAL DOWNLOAD HELP, CLICK HERE
NOTE: Windows Vista users should click here if Vista is blocking a download.
WHAT IS OUR RETURN POLICY?
Very simple: NO RETURNS OR REFUNDS ON SOFTWARE.
This is why I don't give refunds. Once a customer has downloaded a program, I have to assume they have opened it and read through it. That's sort of like asking for a refund after you've paid to watch a movie because you didn't like it. Or like buying a book, then asking for a refund after you've read it because you didn't like it.
There is also no way I can make sure a customer has deleted the program from their computer, or that they did not make a backup copy on a CD or flash drive for later use.
So please make sure you read the complete product description before you place your order. I want you to know what you are getting and be happy with your purchase.
WHAT IS THE WARRANTY ON THE SOFTWARE?
If a CD is defective or is damaged in the mail, we will replace it FREE for up to 30 days from the date of purchase.
If you scratch, break or otherwise damage a CD after 30 days from the date of purchase, just return the damaged CD with $10 and I will send you a replacement CD that includes the latest version of the software (if it has been updated since your purchase).
HOW DO YOU ORDER PROGRAMS?
If you want to use a credit card, return to the MAIN MENU and click on the title button of the product you wish to buy. When that page opens, scroll down and
click on the BUY NOW button to purchase the program on a CD or as a download.
CLICK HERE if you wish to order by regular mail and pay by check or money order.
We also accept PURCHASE ORDERS from schools (sorry, no POs or CODs from individuals). Email us for our FAX number.
DO WE ACCEPT CREDIT CARDS?
Yes, but only through the
PAYPAL online credit card service. We do not process credit cards over the phone.
HOW SOON WILL YOU GET YOUR SOFTWARE?
Online orders are processed manually after your payment has been received. Downloads and mail orders are usually sent the same day. Downloads are often sent within an hour or less).
NOTE: YOUR ORDER MAY BE DELAYED IF you place your order on a holiday, over a weekend, late at night, or when I am not in the office. Your order will be shipped the next business day, or as soon as I return to the office (see the main page for out of office or vacation notices).
If you are paying by mail with a check or money order, your order will be mailed to you as soon as your payment clears.
Software on CDs and mail orders are sent to you by FIRST CLASS mail. Please allow 3 to 5 business days for domestic mail delivery, and 7 to 14 days for international mail delivery.
INTERNATIONAL ORDERS: Many countries charge a duty tax on incoming mail. We are required to fill out a form at the post office that lists the value in US dollars of your purchase. It is YOUR responsibility to pay any duty taxes that are due when you receive your package at your local post office. Your post office may not delivery your package until you have paid any taxes that are due.
DO YOU NEED A SITE LICENSE?
You may install our software on your own personal computer(s) for your own use. You may NOT share it with others, or make any of the content available on the internet. The Everything CD for schools comes with a multi-user site license so the software can be used on multiple PCs by multiple users within the school building.
RESTRICTIONS: Software is copyrighted intellectual property, and subject
to protection under U.S. copyright laws. DO NOT copy, share or redistribute ANY software you have purchased.
Articles and program text can be printed out for classroom use, your own personal use or
for in-house employee training - but NOT for publication, resale or distribution
over the internet or by any other printed or electronic means.
MORE QUESTIONS?
Email questions to: 
(NOTE: the blue button above is not a "live" email button.
You must enter the address manually to send us email. This is done to minimize SPAM.
CarleySoftware
PO Box 129
Westmont IL 60559
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