Carley Software Download Help
Click Here for Carley Software Mail Order Form
Click Here First for FAQs about CarleySoftware
Info About Purchasing & Receiving Download Software:
When you purchase a program on this website, it will be emailed to you as a ZIP FILE attachment as soon as your order is processed.
A zip file is a compressed file that is easier to email. When you download a zip file, you open it (unzip it) one of two ways: If your computer's operating system is Windows XP, clicking on the zip file will automatically open it. You can then SAVE the file to your hard drive or a flash drive. If your operating system is an older version of Windows (95, 98, ME or 2000), you need a utility program called WINZIP or a similar zip file extraction program to open zip files.
HERE'S WHAT HAPPENS WHEN I RECEIVE YOUR ORDER
1. All orders are processed manually after notice has been received from PAYPAL that payment has been made, so there may be some delay between the time you place your order and when you receive your email download. Be patient. You will receive it, usually within a few hours or the next business day at the latest.
2. If you are ordering a download, the program file is compiled with your registration information (name, address and other info) permanently embedded into the program (keeps everybody honest and allows me to track where my programs might end up). The program is then zipped and emailed directly to the email address YOU provided. Make sure the email address you provide is correct or your program will do into cyberlimbo or bounce back.
IF YOU DO NOT RECEIVE YOUR SOFTWARE:
Email me at: 
(NOTE: the blue button above is not a "live" email button.
You must enter the address manually to send us email. This is done to minimize SPAM.
If you DO NOT receive the zip file I sent to you, it usually means one of
several things:
* The email address you provided is incorrect.
* Your email box is FULL. If your mailbox is full of old emails and SPAM, there may not be enough room to receive your program file (typically 2 to 4 MB). You will have to delete your old mail and spam to free up space.
* Your email settings are set to BLOCK all incoming emails from people you don't know to stop SPAM (You will have to add me to your APPROVED list to receive your program).
* Your email server is blocking all incoming emails with ZIP file attachments that contain programs (this is done as a precaution to protect you against possible virus infections). This happens with many corporate email servers, and gmail email accounts. To get around this roadblock, you may have to provide me with a different email address, your home email address or a friend's email address).
GOOGLE GMAIL: As a security measure to prevent potential viruses, Gmail does not allow users to receive executable files (such as files ending in .exe) that could contain damaging executable code. Gmail does not accept these types of files, even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format. Any message of this type sent to your Gmail account (such as a downloadable program file) will be bounced back to the sender (me). To receive a download, you will need an email account with another email provider, or you will have to order the program on a CD.
MSN HOTMAIL ACCOUNTS: If you have a free MSN HOTMAIL email account, please note that HOTMAIL willl NOT accept file attachments that are larger than 1 MB in size -- which means I cannot email any of the programs on this website to a free HOTMAIL account unless you have an "enhanced" account with additional storage capacity. I will need another email address to fulfill your order -- or a regular mailing address so I can send you the program on a CD.
CORPORATE EMAIL SERVERS: These can be a real pain because many are often set to block all incoming emails with attachments, or to delete any attachments that contain ZIP files or EXE files (program files such as the one you just ordered). This is done to stop spam and viruses from invading your company computer system, but it also makes it impossible to deliver your order to your corporate email account. If this is the case, I will need another email address (such as your home email address) where I can email your order.
If all else fails, I will mail you the program on a CD at NO EXTRA COST.
All CDs are mailed FIRST CLASS, usually the same day or next business day the order is received.
Orders over $50 are mailed with Delivery Confirmation (USPS tracking).
Orders under $50 are mailed First Class. NOT RESPONSIBLE for orders that may be lost in the mail. If a CD is damaged in the mail, it will be replaced free of charge for up to 30 days after the date of purchase.
SORRY, NO REFUNDS on software.
INFO ABOUT DOWNLOADING ZIP FILES:
Download programs are emailed as ZIP file attachments. A ZIP file is a compressed file that takes less time to send and receive.
When you receive your order, download the zip file to your computer. If you have Windows XP or Vista, you can click on the file attachment to open it. If you have an older Windows system (95, 98 or 2000), you will need Winzip or a similar utility program to open the zip file.
Click Here if you need Winzip to open zip files.
Click Here for a free zip file extraction program you can download.
VIRUS CONCERNS:
All outgoing programs are fully scanned by Yahoo Norton Anti-virus to protect you against any risk of receiving a virus. The computers I use to create all programs are also completely isolated from the internet and are virus-software protected. I have NEVER had a problem with viruses and neither should you if you use anti-virus software and keep it up-to-date.
For information about how to copy software from CDs to your PC
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